Terms and Conditions

1. Applicability

These terms and conditions apply to all reservations, stays, and services offered by Boutique Hotel Enkhuizen, unless otherwise agreed in writing.

2. Reservations and Confirmation

• 2.1. Reservations can be made through the website, by phone, or by email.
• 2.2. Once we receive your reservation request, you will receive a confirmation via email. The reservation is binding only after confirmation.
• 2.3. Boutique Hotel Enkhuizen reserves the right to refuse reservations without providing a reason.

3. Cancellation and Changes

• 3.1. You can cancel or change a reservation free of charge up to 48 hours before your scheduled arrival.
• 3.2. If you cancel within 48 hours of arrival or fail to show up, you will be charged 100% of the first night’s rate.
• 3.3. Different cancellation policies may apply to group reservations (4 or more rooms).

4. Check-in and Check-out

• 4.1. Check-in is available starting at 3:00 p.m. on the day of arrival.
• 4.2. Check-out must take place on the day of departure. On weekdays by 10:30 a.m. and on weekends by 11:00 a.m.
• 4.3. Late check-out is available upon request and may incur additional charges.

5. Payment

• 5.1. Payment is due in advance or at check-in, unless otherwise agreed.
• 5.2. Boutique Hotel Enkhuizen accepts cash, debit card payments, and most major credit cards.
• 5.3. Any additional charges (such as minibar charges, damage, etc.) must be paid upon departure.
• 5.4. If you lose your access key or hotel key card, we will charge a fee (€15).

6. Liability

• 6.1. Boutique Hotel Enkhuizen is not liable for loss, theft, or damage to guests’ property, unless there is gross negligence.
• 6.2. Guests are liable for any damage caused to the hotel or its property as a result of their actions or negligence.

7. House Rules

• 7.1. Smoking is not permitted anywhere in the hotel. A fine of €250 will be charged for any violation.
• 7.2. Pets are not allowed unless agreed to in advance in writing.
• 7.3. Disruptive behavior and inappropriate conduct may result in immediate termination of your stay, without a refund.
• 7.4. For fire safety reasons, charging electric bike batteries in hotel rooms is not permitted. Guests are asked to drop off their batteries at the front desk. Boutique Hotel Enkhuizen will ensure that the batteries are charged in a suitable and safe location.

8. Privacy

Boutique Hotel Enkhuizen handles your personal data with care, as described in the privacy statement. Your data will not be disclosed to third parties without your consent, unless required by law.

9. Force Majeure

Boutique Hotel Enkhuizen is not liable for any failures resulting from force majeure, including natural disasters, pandemics, government measures, or disruptions beyond the hotel’s control.

10. Governing Law and Disputes

All agreements are governed by Dutch law. Disputes shall be submitted to the competent court in the district of North Holland.

Version: April 2025